VP, Field Operations, Telecommunications

Saint Remy, NY 12401

Employment Type: Direct Hire Category: Network Engineering, Operations Job Number: 11899 Salary $: 20,000 Split Eligible: No Industry: Telecommunications Level of Experience: Executive

Job Description

VP, Field Operations, Telecommunications

Our client, a leading provider of Telecommunications Services, is seeking a VP, Field Operations, to build, manage and optimize its Hudson Valley, NY-based deployment, operations and customer onboarding teams.    
This is senior management-level role, reporting to C-level leadership.

Scope of Role
  • The VP, Field Operations will provide managerial and technical leadership, day-to-day operations oversight and management of all operational aspects of Network Operations, Regional Operations, Service Delivery and Administrative staff.
  • The VP, Field Operations will oversee network operations, service delivery  and implementations. This includes fault-tracking, managing and resolving reports identified in the process.
  • The goal of the VP, Field Operations will be for maximum operational performance, and functional efficiencies, as defined by KPIs relating to MTTR, time-to-delivery, Customer Satisfaction, Customer retention and ARPU.
  • Organizes and directs all aspects of the company’s field operations team and infrastructure.
  • Creates and implements policies and operations procedures that ensure profitable operations
  • Sets and implements technical and operating performance standards and reporting that meet or exceed statutory and regulatory requirements and company/industry standards, including developing and managing specific internal and external Service Level Agreements (SLAs)
  • Effectively manage business unit financial results including detailed reporting and the preparation of an annual budget.
  • Responsible for forecasting installation and service capacity, and planning for future needs.
  • Effectively balances employee satisfaction, customer satisfaction and financial/company performance
  • Exhibit a hands-on, detailed oriented, management/leadership approach
Education, Experience and Skills Requirements
  • Bachelor’s degree, or equivalent experience preferred.
  • 7-10+ years of Network Operations Management experience with a Telecoms Carrier (Network Services Provider, Telco, CLEC, ILEC, ISP) or with a Network Equipment vendor servicing the Network Services Provider sector.
  • Strong technical and operational background in Carrier Network operations, including transport technologies such as Optical and Copper Transport, Cloud, Virtualization, Collocation, hosted applications (SaaS), circuit switching, soft switches (gateways, etc.)
  • 3-5+ years of experience in SVP, Operations/COO-level experience with a strong track record of building high-performing teams in rapid-growth companies in the Telecoms, Cloud Infrastructure or Data Center sectors.  This is NOT an END-USER role.
  • Strong accountability ethic.  Must “lead from the front”, communicate high expectations, coach and develop high performance individuals and teams, enhance and encourage collaboration, recognize outstanding improvement and performance and creativity.
  • Strong metrics focus:  Create, monitor and optimize “manage what you measure” company culture. Responsible for driving all operational KPIs, metrics, dashboards, reporting tools.
  • Excellent interpersonal communication skills, both verbal and written.
  • Experience in company- or department-level strategic planning.

Additional Information

Established in 1991, J. Patrick & Associates, Inc is an Executive Recruiting firm that focuses on Executive Management, Sales, Marketing and Technical roles within Information Technology markets. We have over 20 years of experience recruiting in every aspect of AV/VTC/UC, Application, Storage, Information/Network Security, Mobile Technologies and Telecommunications. We handle Contingency and Retained search, as well as contract staffing. Our clients include industry-leading Technology Vendors, Systems Integrators, Telecommunications Service Providers and End User organizations.

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