Onsite AV Support Engineer - Audiovisual - Greater Boston Area

Boston, MA 02116 US

Employment Type: Contract To Hire Category: Technical Support Job Number: 8010 Salary $: 75,000 Industry: Service Provider-VAR/SI Level of Experience: Associate

Onsite AV Support Engineer - Audiovisual - Greater Boston Area 

Our client, a leading Audiovisual Systems Integrator, is currently seeking an Onsite AV Support Engineer who will support all audiovisual needs, executive level events, and end-user technologies for a client based in the Greater Boston Area. 

This position is an onsite support role servicing the company's major client in greater Boston. Normal hours are 7:00 am - 4:00 PM, but flexible schedule must be kept to meet demands of events 

Excellent customer communications skills combined with strong AV technical background required. This is NOT a Help Desk or Customer Support role handling calls for Network, Desktop or other IT issues.  This position REQUIRES in-depth knowledge of AV technologies. 

Responsibilities 

  • Provide Audiovisual support for executive events, webcasts, and VTC meetings 
  • Coordinate scheduling for AV events, set up and test all equipment 
  • Operate a trouble ticket system designed to identify customer service issues.
  • Provide remote diagnostics and take corrective action. 
  • Track repeat problems and provide feedback (reports) to the Technical Service Manager and Product Manager.
  • Identify recurring problems that may require escalation to the Lead Engineers, or design changes and develop test plan to produce a resolution.
  • Coordinate firm’s internal resources to ensure that hardware and software faults are resolved to customer’s satisfaction.
  • Work with other vendors’ equipment in the direction of specialization and certification.

Education, Experience and Skills Requirements:

  • 3-5 years in an onsite client service role
  • Knowledge of Crestron, Biamp, Extron, Polycom & Cisco equipment
  • CTS certification preferred
  • Proficiency in Microsoft Office
  • Excellent communication skills 
CTS, Crestron, Extron, Cisco, Polycom, Biamp, audiovisual, AV, AV support
Established in 1991, J. Patrick & Associates, Inc is an Executive Recruiting firm that focuses on Executive Management, Sales, Marketing and Technical roles within Information Technology markets. We have over 20 years of experience recruiting in every aspect of AV/VTC/UC, Application, Storage, Information/Network Security, Mobile Technologies and Telecommunications. We handle Contingency and Retained search, as well as contract staffing. Our clients include industry-leading Technology Vendors, Systems Integrators, Telecommunications Service Providers and End User organizations.

Daniel Lehman

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