Manager of IT and Networks

Plano, TX 75075

Employment Type: Direct Hire Category: Internal Support, Operations Job Number: 12420 Salary $: 120,000 Split Eligible: No Industry: Information Technology and Services Level of Experience: Director

Job Description

Manager of IT and Networks

Scope of Role

The Manager of IT and Networks will be responsible for managing the various functions of the Information Technology Department., including  applications, systems and infrastructure for internal users (local and remote)   

Our client is a growth technology firm that plans on rapid growth of their user and customer base in FYs 2024+2025.

This role requires regular office presence at the Dallas are HQ.  This is not a 100% WFH position.    

The IT Manager is expected to be available for meetings, technlogy projects and respond to technical outages and migrations.

If you can't satisfy the work requirement, we encourage you to apply to our other open roles.

Local candidates only. 

No relocation or work visa assistance provided.



This firm works with a Managed Service vendor that provides network/ infrastructure services, and end-user break-fix, device, connectivity and applications support under an existing SLA.     This role will manage that vendor and collaborate to plan and execute the IT aspect of our firm’s growth plan.

  • Monitor service level metrics and response times and redirect team & MSP activities as needed.
  • Design and execute projects to improve systems and operations.
  • Develop and document new support and operations processes.
  • Manage hardware and software purchasing (including new employee onboarding technology setup)
  • Ensure accurate asset management records.
  • Player-Coach position: Willing to jump in and help out with support issues as needed.
  • Recognize inefficiencies and drive process improvement to enhance productivity
  • Manage and own the IT Service management process with focus on excellent user experience.


Bachelor’s Degree preferred but not required.

5-7+ years' experience in Enterprise IT Support Management.

Previous experience with Enterprise or MSP UCaaS Services highly desired.

Strong track record of managing remote teams, vendors, projects, budgets, schedules and other resources.

2-3+ years leading a support function, including onsite, remote and MSP resources


Technical Domains

  • LAN Administration, SaaS productivity and identity management tools.
  • MS O365/ Exchange
  • Infrastructure, including premise-based and Cloud.
  • Network, Security, and Applications. Firewall experience required
  • AV and Communications systems such as VoIP, SIP Phones, VTC, UC.
  • Deploying and supporting user endpoints, including MDM, BYOD, Desktop, Laptop.
  • Knowledge of security, identity management, productivity, communications, and collaboration applications.

Personal & Communications Skills

Strong interpersonal skills and ability to work with cross-functional teams, customers, and external vendors.

Excellent customer service, organizational, prioritization, multitasking, communication and leadership skills.

Ability to understand and leverage internal and vendor technology teams to improve processes, systems and maximize resources.


Job Requirements

MDM, BYOD, Desktop, Laptops, Solarwinds, Remedy, Service Now, MS365, Exchange,O365,SaaS, UCaaS, VoIP, data center,remote device management, end-point security, productivity, collaboration, cloud storage, and communications.

Additional Information

Established in 1991, J. Patrick & Associates, Inc is an Executive Recruiting firm that focuses on Executive Management, Sales, Marketing and Technical roles within Information Technology markets. We have over 20 years of experience recruiting in every aspect of AV/VTC/UC, Application, Storage, Information/Network Security, Mobile Technologies and Telecommunications. We handle Contingency and Retained search, as well as contract staffing. Our clients include industry-leading Technology Vendors, Systems Integrators, Telecommunications Service Providers and End User organizations.

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About Plano, TX

Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!