Virtual Office Jersey City, NJ 07030 US
Technical Support Rep - REMOTE Position
Our client is a leading global provider of Videoconferencing Managed Services and they are currently looking for several Technical Support Engineers for their Technical Assistance Center. These are remote, virtual support roles and candidates can be located anywhere in the US.
This is a customer-facing role that will assist customers and technology integration partners in the identification, diagnosis, troubleshooting and resolution of complex Videoconferencing, audiovisual, networking and IT issues.
Excellent customer communications skills combined with strong technical.
This is NOT a Help Desk or Customer Support role handling calls for Network, Desktop or other IT issues. This position REQUIRES in-depth knowledge of Videoconferencing and IP Networking technologies. If you do not have demonstrated depth in the installation, support and troubleshooting of Videoconferencing Endpoints, MCUs and Network Services, please apply to one of our other openings.
Education, Experience and Skills Requirements
Established in 1991, J. Patrick & Associates, Inc is an Executive Recruiting firm that focuses on Executive Management, Sales, Marketing and Technical roles within Information Technology markets. We have over 20 years of experience recruiting in every aspect of AV/VTC/UC, Application, Storage, Information/Network Security, Mobile Technologies and Telecommunications. We handle Contingency and Retained search, as well as contract staffing. Our clients include industry-leading Technology Vendors, Systems Integrators, Telecommunications Service Providers and End User organizations.