Technical Support Engineer - TORONTO

Toronto, ON M5V 1J3

Category: Technical Support Job Number: 7604 Industry: Vendor-Infosec Level of Experience: Associate

  • Technical Support Engineer -  TORONTO

  • Our client, a leading provider of network security and cloud security solutions is hiring a Technical Support Engineer for their Americas support center in the Greater Toronto Area (GTA).  This person will be directly responsible for fast-paced security support and customer satisfaction.  Strong technical knowledge is essential, as well as extensive experience working on large engagements, professional services, complex technical support, Tier 3 security fixes, and similar customer-facing duties. The ideal candidate with be a security expert on early detection and advanced mitigation. 

    Education, Experience and Skills Requirements 

  • Bachelor's degree or higher in IT related area of study preferred, equivalent experience acceptable.
  • Expert level knowledge on network, cloud and application security technology.
  • Hands on experience troubleshooting complex network issues.
  • Experience in network security products such as: firewalls, VPN, SSL, network access control (NAC), intrusion detection or intrusion prevention systems (IDS/IPS), web proxies, UTM, anti-virus, anti-malware devices.
  • Knowledgeable with IPSEC, VLAN, VPN, ACL, OSPF, VCS, TCP/IP, HSRP, VTP, STP, RIP, GRE, VTP.
  • Networking skills:  Layer 2/3 Switching, Layer 4-7.
  • Experience in providing support for remote access solutions, network services (DNS, DHCP, HTTP(S)), and web proxies.
  • Ability to diagnose, troubleshoot and remediate complex technical issues while maintaining customer satisfaction.
Established in 1991, J. Patrick & Associates, Inc is an Executive Recruiting firm that focuses on Executive Management, Sales, Marketing and Technical roles within Information Technology markets. We have over 20 years of experience recruiting in every aspect of AV/VTC/UC, Application, Storage, Information/Network Security, Mobile Technologies and Telecommunications. We handle Contingency and Retained search, as well as contract staffing. Our clients include industry-leading Technology Vendors, Systems Integrators, Telecommunications Service Providers and End User organizations.

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