Sales Engineer - Unified Communications/ Videoconferencing - Connecticut

West Hartford, CT 06107

Category: Pre-Sales Engineering Job Number: 6698 Industry: Vendor-Videocon/ AV Level of Experience: Mid-Senior

Sales Engineer Unified Communications,  Connecticut region

Our client, a leading systems integrator of unified communications, videoconferencing, IT and Security systems,  is seeking a Sales Engineer, located in the Connecticut region, handling Enterprise accounts.  Position requires up to 40% travel within the Northeast region. 

Responsibilities

The Sales Engineer is responsible for all aspects of sales support for the Enterprise Sales team.

  • Field all pre-sales technical issues, and direct customer interaction for the entire life cycle of a sale.
  • In conjunction with sales team, develop and deliver sales presentations, pricing, RFP/RFI/RFQ responses and product demonstrations.
  • Develop technical solutions to clients’ business problems. 
  • Collaborate with client, internal and partner teams to plan implementation and user training to drive client’s ROI.
  • Participate in sales forecasting and planning
  • Maintain a current expert knowledge of the company's products and services
  • Maintain a working knowledge of major and emerging technology vendors’ products and services and of emerging trends in the UC, videoconferencing, audio conferencing and collaboration industry as a whole
  • Make sales contacts, research customer needs and develop application of product and services in an effective manner.
  • Initiate sales proposals
  • Develop and maintain communications with all levels of staff and customers, ranging from line managers to corporate presidents
  • Manage assigned sales budget
  • Meet established sales goals.
  • Provide technical consultancy to augment the sales effort for company and client demonstrations, as well as advising customers on how best to utilize company products
  • Manage technical relationships between the company and reseller/distributors
  • Design end-to-end networks for the deployment of video, voice and data
  • Assist clients with feasibility studies, equipment budgets, systems requirements and specifications

Education, Experience and Skills

  • 8-10 years in the design, integration and delivery of unified communications, videoconferencing, audioconferencing and collaboration systems.
  • 5-7 year experience in a sales or sales support role, or in a high-customer-touch post-sales technical delivery role, such as project manager, technical account manager or solutions architect.  Candidates with End User experience will be considered and must have excellent presentation skills.
  • Bachelor degree in electrical, computer or telecommunications engineering desired. In the absence of a formal degree, 7 years of progressively responsible, directly applicable experience in which incumbent learned to perform the requirements of the position may be substituted. 
  • Certifications from cisco, Tandberg, Avaya or Polycom.
  • Cisco certifications preferred: CCNA, CCDA, CCNP
  • Working knowledge of the concepts and principles of sales, marketing, proposal development, customer service
  • Project management concepts and principles.
  • Demonstrated technical writing responses and formal documentation in a written and graphic format
  • Excellent analytical, diagnostic and problem-solving skills
  • Public speaking and presentation abilities, with a focus on presenting technical information to those with a non-technical background, including excellent active listening skills
  • Work effectively across cross-functional lines, in coordination with others involved in marketing, sales, logistics, technical services
  • Manage projects, including setting objectives, budgeting and observing deadlines.
  • Outstanding people skills, High ethical standards and work ethic, and solid communications skills.
  • Must be able to present technical and non-technical information clearly and in a compelling manner.

Technical knowledge:

  • Unified Communications and Videoconferencing Endpoints, Network Equipment, Network Services, Hardware, Software, and Managed Services offerings.
  • Knowledge of some of the following manufacturers' equipment strongly preferred: cisco, Avaya, Polycom, Radvision,Vidyo,Tandberg, LifeSize,
  • Experience with project development design and documentation experience is preferred.
  • Networking (IP, WAN) and security expertise
  • Knowledge of IP Networking, including routing protocols and VoIP, SIP, H.323, videoconferencing applications, IIP, Cisco IOS, switching and routing protocols (TCP, MGCP, HTTP, UDP, RTP, HTTPS)
  • Knowledge of more than one operating systems: Windows, Mac, Linux, UNIX
  • Design experience with emerging technologies, such as VOIP
  • Knowledge of the H.32X suite of standards;
  • Experience with messaging, presence, and videoconferencing systems
videoconferencing; tandberg; polycom
Established in 1991, J. Patrick & Associates, Inc is an Executive Recruiting firm that focuses on Executive Management, Sales, Marketing and Technical roles within Information Technology markets. We have over 20 years of experience recruiting in every aspect of AV/VTC/UC, Application, Storage, Information/Network Security, Mobile Technologies and Telecommunications. We handle Contingency and Retained search, as well as contract staffing. Our clients include industry-leading Technology Vendors, Systems Integrators, Telecommunications Service Providers and End User organizations.

Daniel Lehman

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