Sales Engineer Unified Communications, Connecticut region
Our client, a leading systems integrator of unified communications, videoconferencing, IT and Security systems, is seeking a Sales Engineer, located in the Connecticut region, handling Enterprise accounts. Position requires up to 40% travel within the Northeast region.
The Sales Engineer is responsible for all aspects of sales support for the Enterprise Sales team.
Field all pre-sales technical issues, and direct customer interaction for the entire life cycle of a sale.
In conjunction with sales team, develop and deliver sales presentations, pricing, RFP/RFI/RFQ responses and product demonstrations.
Develop technical solutions to clients’ business problems.
Collaborate with client, internal and partner teams to plan implementation and user training to drive client’ s ROI.
Participate in sales forecasting and planning
Maintain a current expert knowledge of the company' s products and services
Maintain a working knowledge of major and emerging technology vendors’ products and services and of emerging trends in the UC, videoconferencing, audio conferencing and collaboration industry as a whole
Make sales contacts, research customer needs and develop application of product and services in an effective manner.
Initiate sales proposals
Develop and maintain communications with all levels of staff and customers, ranging from line managers to corporate presidents
Manage assigned sales budget
Meet established sales goals.
Provide technical consultancy to augment the sales effort for company and client demonstrations, as well as advising customers on how best to utilize company products
Manage technical relationships between the company and reseller/distributors
Design end-to-end networks for the deployment of video, voice and data
Assist clients with feasibility studies, equipment budgets, systems requirements and specifications
Education, Experience and Skills
8-10 years in the design, integration and delivery of unified communications, videoconferencing, audioconferencing and collaboration systems.
5-7 year experience in a sales or sales support role, or in a high-customer-touch post-sales technical delivery role, such as project manager, technical account manager or solutions architect. Candidates with End User experience will be considered and must have excellent presentation skills.
Bachelor degree in electrical, computer or telecommunications engineering desired. In the absence of a formal degree, 7 years of progressively responsible, directly applicable experience in which incumbent learned to perform the requirements of the position may be substituted.
Certifications from cisco, Tandberg, Avaya or Polycom.
Cisco certifications preferred: CCNA, CCDA, CCNP
Working knowledge of the concepts and principles of sales, marketing, proposal development, customer service
Project management concepts and principles.
Demonstrated technical writing responses and formal documentation in a written and graphic format
Excellent analytical, diagnostic and problem-solving skills
Public speaking and presentation abilities, with a focus on presenting technical information to those with a non-technical background, including excellent active listening skills
Work effectively across cross-functional lines, in coordination with others involved in marketing, sales, logistics, technical services
Manage projects, including setting objectives, budgeting and observing deadlines.
Outstanding people skills, High ethical standards and work ethic, and solid communications skills.
Must be able to present technical and non-technical information clearly and in a compelling manner.
Unified Communications and Videoconferencing Endpoints, Network Equipment, Network Services, Hardware, Software, and Managed Services offerings.
Knowledge of some of the following manufacturers' equipment strongly preferred: cisco, Avaya, Polycom, Radvision, Vidyo, Tandberg, LifeSize,
Experience with project development design and documentation experience is preferred.
Networking (IP, WAN) and security expertise
Knowledge of IP Networking, including routing protocols and VoIP, SIP, H.323, videoconferencing applications, IIP, Cisco IOS, switching and routing protocols (TCP, MGCP, HTTP, UDP, RTP, HTTPS)
Knowledge of more than one operating systems: Windows, Mac, Linux, UNIX
Design experience with emerging technologies, such as VOIP
Knowledge of the H.32X suite of standards;
Experience with messaging, presence, and videoconferencing systems