San Francisco, CA 94101
Sales Engineer - San Francisco (Virtual office)
Our client, a leading developer of Enterprise Content Management solutions, is seeking a Sales Engineer located in the San Francisco area.
This position is a virtual office role but will require regular presence at the firm’s Sales office, San Francisco HQ, as well as travel to customer sites, and industry conferences and events.
The Sales Engineer is responsible for technical pre-sales support. and will assist the sales team to obtain revenue goals by helping to qualify accounts, answer RFP/RFI's, preparing and delivering solution based product presentations, attending trade shows, and leading proof of concepts which meet client's business requirements. The Lead Sales Engineer is also responsible for handling technical questions or issues which arise during a sales cycle and setting appropriate customer expectations.
Provide Pre-Sales support through working closely with regional sales, technical solutions engineers and professional services teams.
Work with the sales team introducing solutions and services, customizing solutions for clients’ business and IT requirements, and assisting in identifying opportunities for up-sell and cross-sell.
Providing technical solutions regarding the firm’s security products and services as well as provide customer training.
Account responsibility for all lead technical activities. This includes building relationships across customer's network operations, engineering and delivery departments to document their infrastructure, understand their challenges, and seek out potential projects.
Attend trade shows and provide presentations online and offline.
Collect feedback and identify technical improvements.
Developing technical documents and proposals (eg: RFP, RFI, RFQ, BOMs, quotes, etc.)
Become the point of contact and answer all technical questions regarding proposal, installations, configurations, products and services.
Develop and/or present in front of technical, non-technical, and executive audiences.
Work with engineers to provide technical solutions to customers.
Be technically adept and professional with excellent customer service and communication skills.
Develop territory and account sales strategies with the regional account team
Provide expert consultation to the customer in the firm's 'best practices', processes technologies and techniques gleaned from industry exposure.
Travel as necessary for Proof of Concept and trial lab installations. Expected travel: 30%.
Education, Experience and Skills Requirements:
A Bachelor’s degree, or equivalent experience.
5+ Years of experience in sales engineering, solutions architecture, sales support or post-sales customer-facing role supporting Enterprise software products amd/or managed services.
If you have worked as a post-sales, customer-facing Technical resource OTHER than Sales Engineering and want to break into Pre-Sales work, this firm has an open mind!
Knowledge of several (not ALL!) of the following technical domains:
WIndows OS, Linux, Microsoft Azure preferred.
Infrastructure: IP Networking, Windows Server, database (SQL, MySQL), vmware