Plano, TX 75075
Our client, a leading provider of Telecommunications Services, is seeking a Project Manager for its Service Delivery/ Implementation team. This is a full-time virtual office role, with some preference for candidates near the Dallas - Fort Worth metroplex
The hiring firm is building a nationwide Project Management team to implement VoIP, UCaaS and SIP trunking services over SD-WAN or MPLS Networks.
If you fit the requirements and reside in the US, please apply to this role.
This is a full-time, direct-hire position, not a contract role.
Please no H1bs, relocation.
The hiring firm needs a Project Manager who has implemented VoIP, UCaaS and SIP trunking services over SD-WAN or MPLS Networks.
Participate as a Project Manager in a Network Service Provider Service Delivery and Implementation group.
Responsible for attainment of all targets: on-time, on-budget delivery of telco circuits, managed services and provisioned equipment.
Manage projects, kickoff meetings, customer conference calls, resources (contractors, vendors, partner carriers, people) and budgets.
Meet company customer satisfaction metrics.
Manage tasks, define goals, design plans, budgets, schedules, milestones, get approvals from department heads.
Design,Generate and distribute reports on project timelines, monitor KPIs and SLAs.
Update all customers regarding implementation milestones.
Manage service delivery projects by communicating with service providers, customers and internal departments to ensure timely and accurate service delivery
Communicate progress to internal and external regarding service delivery due date, services, billing or other issues.
Manage day-to-day deliverables.
Update project management applications, and databases.
Analyze and evaluate service delivery performance
Education, Experience and Skills Requirements
Bachelor’s Degree or equivalent experience preferred.
3-5+ years of experience in service delivery project management, post-sales account management, provisioning, circuit design or similar function at a Network Services Provider (carrier, telco, CLEC) ESSENTIAL.
3-5 year experience with several of the following network services: VoIP, SIP Trunking, MPLS, SD-WAN.
Project Management Professional (PMP/P.M.P.) certification STRONGLY preferred.
Technical knowledge in data network services is a plus
Strong productivity tools skills (MS-Office suite, incl. Visio, Excel, MS Outlook, and Word)
Strong time management skills
US Citizen or Green Card holders only.
keywords: service delivery, project management, implementation, provisioning, T1, E1, , DS0, DS3, MPLS, Ethernet, Dark Fiber, OC, SONET, STM, optical, TCP/IP, CLEC, ILEC, ISP, carrier, telco,, managed services.