Pre-Sales/Design Engineer: AV/VTC - New York, NY

Pre-Sales/Design Engineer: AV/VTC - New York, NY

Our client is a leading global provider of AV Integration, Videoconferencing, and Managed Services is seeking a customer facing pre-sales engineer with AV/VTC design experience in the greater NYC Metro region. 

Essential Duties and Responsibilities:

-       Maintain a current expert knowledge of the company products and services

-       Maintain a working knowledge of competitor products and services and of emerging trends in the conferencing and collaboration industry as a whole

-       Write market analyses of competing products

-       Make sales contacts, research customer needs and develop application of product and services in an effective manner.

-       Initiate sales proposals

-       Develop market strategies that result in revenues and organizational success

-       In conjunction with sales team, develop and deliver sales presentations

-       Participate in sales forecasting and planning

-       Provide input to development of new products, modification of existing products and termination of ineffective products

-       Develop and maintain communications with all levels of staff and customers, ranging from line managers to corporate presidents

-       Manage assigned sales budget

-       Meet established sales goals

-       Using a consultative style, advise customers on how to best utilize company products

-       Provide technical consultancy to augment the sales effort for company and client demonstrations, as well as advising customers on how best to utilize company products

-       Manage technical relationships between the company and reseller/distributors

-       Design end-to-end networks for the deployment of video, voice and data

-       Assist clients with feasibility studies, equipment budgets, systems requirements and specifications

-       Perform as equipment and technology specialist for the company

-       Perform new product testing.

Knowledge:

-       CTS-D Certification is highly preferred.

-       Of the company products, peripherals and services, with a focus on a high level of technical expertise

-       Culture, organization, values and unique communication needs of each customer and potential customer

-       Concepts and principles of engineering that apply to videoconferencing and other relevant forms of data transmission

-       Working knowledge of the concepts and principles of sales, marketing, proposal development, customer service

-       Project management concepts and principles.

Skills and Abilities:

-       Demonstrate technical writing responses and formal documentation in a written and graphic format

-       Excellent analytical, diagnostic and problem-solving skills

-       Public speaking and presentation abilities, with a focus on presenting technical information to those with a non-technical background, including excellent active listening skills

-       Discuss videoconferencing technologies with a view to demonstrating their usefulness to current and potential customers

-       Work effectively across cross-functional lines, in coordination with others involved in marketing, sales, logistics, technical services

-       Manage projects, including setting objectives, budgeting and observing deadlines.

-       Outstanding people skills, High ethical standards and work ethic, and solid communications skills.

-       Must be able to present technical and non-technical information clearly and in a compelling manner.

Certifications:

-       Technical knowledge of 3 or more of the following required: Audiovisual Equipment, Videoconferencing Endpoints, Network Equipment, Network Services, Hardware, Software, and Managed Services offerings.

-       Candidates with InfoComm CTS or CTS-D certifications preferred. Knowledge of some of the following manufacturers' equipment strongly preferred: Polycom, cisco, Tandberg, LifeSize, AMX, Crestron, Biamp, Extron, Barco, Christie Digital.

-       Cisco, Tandberg or Polycom certifications helpful

-       Experience with project development design and documentation experience is preferred. Must be knowledgeable in the use and integration of AV equipment, as well as in the installation of said equipment.

-       Networking (IP, WAN) and security expertise

-       Knowledge of IP Networking, including routing protocols and VoIP, SIP, H.323, videoconferencing applications

-       Experience with circuit switched and packet data technologies such as ISDN, T1, T3, ATM, Frame Relay and high speed serial such as V. 35, RS-449

-       IP, Cisco IOS, switching and routing protocols

-       Win 2000 and IIS

-       Design experience with emerging technologies, such as VOIP

-       Knowledge of the entire H. 32X suite of standards;

-       Experience with messaging and videoconferencing systems

-       Usual PC proficiency – Win 98, MacOS, Win2000/NT, UNIX/Linux, MS Office).

-       Cisco certifications strongly preferred: CCNA, CCDA, CCNP

-       Microsoft Certified System Engineer (MCSE) preferred but not required.

-       Knowledge of some of the following manufacturers’ equipment strongly preferred: Polycom, cisco, Tandberg, LifeSize, AMX, Crestron, Biamp, Extron, Barco, Christie Digital.

Education:

-       Bachelor degree in electrical, computer or telecommunications engineering desired.

-       In the absence of a formal degree, 7 years of progressively responsible, directly applicable experience in which incumbent learned to perform the requirements of the position may be substituted.