Network Engineer - Midtown

New York, NY 10016

Category: Installation Job Number: 7401 Industry: Service Provider-Network Services (Carrier) Level of Experience: Associate

Network Engineer - Midtown

Scope of Position

This is a direct-hire, full-time employment position at our client for candidates with 3-5 years networking experience.

Please no H1bs, relocations or remote office people.

The Network Engineer will be responsible for providing testing, troubleshooting and network support for a IP, MPLS, Ethernet and VoIP network.  This position will be located in the 7x24 Network Operations Center (NOC) and will be responsible for performing network surveillance of VoIP, IP Routing and carrier Ethernet services. 

The Network Operations Specialist will handle technical support for customers for all network related issues.  This role includes some planning, design and implementation of networks for carrier customers.

The position will be also responsible for working with the NOC team in the resolution of trouble tickets and performance of diagnostics to resolve network issues.  Utilizing the network operational support systems, and other network test equipment, the Network Engineer will test, diagnose, locate faults, and resolve network issues directly and or coordinate with higher tier technical support for resolution.  This position will also be responsible for coordinating the dispatch of outside vendors for on-site support and the physical repair of network equipment.

 In addition to network maintenance and repair, the Network Engineer will also perform network provisioning and customer change management.  The position requires strong knowledge of  IP, VoIP and Ethernet networking equipment. 

RESPONSIBILITIES

Monitor and provide support for all WAN and LAN issues, including IP Routing, VoIP and Ethernet equipment and related transport, where applicable.

Configure and install various network devices, services and servers

Open and track trouble tickets and provisioning requests to resolution.

Ability to perform logical provisioning of circuits and manage customer requested changes in a timely and efficient manner.

Perform routine maintenance on routing and switching equipment

Perform initial problem analysis and triage to escalate tickets to the appropriate groups when necessary.

Serve as liaison with service provider customers to coordinate problems until resolution is reached.

Interface with other departments and work groups on a daily basis including Engineering, IT, and vendor support.

Ability to work flexible hours, including evenings, weekends, holidays and overtime and on-call rotation, as required.

 

Education, Experience and Skills Requirements

Bachelor's degree helpful

3-5+ years working in a network operations work environment.

Telco network operations knowledge helpful

Demonstrated expertise in analyzing and solving complex technical problems.

Industry vendor and technology certifications (such as CCNA) helpful.

Knowledge of network equipment essential: cisco, juniper, products including switches, routers, firewalls and VPNs.

Solid understanding of  OSI layer networking model.

Ability to use Network test equipment and other diagnostic tools.

Participate in flexible work schedule 24X7, and standby rotation.

Routers, Ethernet, WAN, TDM, VoIP
Established in 1991, J. Patrick & Associates, Inc is an Executive Recruiting firm that focuses on Executive Management, Sales, Marketing and Technical roles within Information Technology markets. We have over 20 years of experience recruiting in every aspect of AV/VTC/UC, Application, Storage, Information/Network Security, Mobile Technologies and Telecommunications. We handle Contingency and Retained search, as well as contract staffing. Our clients include industry-leading Technology Vendors, Systems Integrators, Telecommunications Service Providers and End User organizations.

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