Field Technician - Unified Communications

Oakland, CA 94555

Category: Internal Support Job Number: 4893 Industry: Service Provider-VAR/SI Level of Experience: Associate
Field Service Technician,  AV/VTC- Oakland

Our client, a leading provider of audiovisual systems, is seeking a Senior AV Service Technician. This positions requires the ability to both provide technical service and repair and to effectively engage customers on a daily basis.

Responsibilities:

  • Provide technical service including, but not limited to checking cables, installing connectors, maintaining softwares up to our Client’s standards of quality
  • Apply preventative maintenance to ensure customer equipment is fully functional
  • Travel up to 65% as necessary 
  • Collaborate with Developer, Engineering, and Project Management to resolve complex technical issues 
  • Compile reports and metrics to provide tiered service as defined in agreements
  • Develop clear, effective documentation and preventative maintenance guidelines as necessary
  • Ensure all tools are handled with appropriate safety precautions and practices
  • Ability to work overtime as necessary
  • Educate technicians of lesser experience

Education, Experience, and Skills Requirements:

  • 4-year college degree in CIS, MIS, Computer Sciences, or equivalent preferred
  • 3+ years experience with installing, troubleshooting, and maintaining TCP/IP networks, routing, and networks required
  • 1+ years experience with the AV industry and/or AV systems required
  • Ability to conduct component and interface integration and stability tests
  • Troubleshoot hardware and software with server and client systems
  • Windows Gold Disk certification preferred
  • Experience installing and troubleshooting Creston and BIAMP systems
  • CTS, CTS-I certificatiosn preferred
  • Ability to effectively communicate technical concepts in a professional setting
  • US Citizenship and valid driver’s license required
  • US Government Security clearance preferred
  • Proficiency in Microsoft Server 2003/2008 and Microsoft Office suite
  • Excellent oral and written communications skills required
3-5 years, associate
Established in 1991, J. Patrick & Associates, Inc is an Executive Recruiting firm that focuses on Executive Management, Sales, Marketing and Technical roles within Information Technology markets. We have over 20 years of experience recruiting in every aspect of AV/VTC/UC, Application, Storage, Information/Network Security, Mobile Technologies and Telecommunications. We handle Contingency and Retained search, as well as contract staffing. Our clients include industry-leading Technology Vendors, Systems Integrators, Telecommunications Service Providers and End User organizations.

Daniel Lehman

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