Field Service Technician, AV/VTC- D.C. Metro

Washington, DC 20025

Category: Installation Job Number: 4212 Industry: Service Provider-VAR/SI Level of Experience: Associate
Field Service Technician,  AV/VTC- D.C. Metro

Duties and Responsibilities:

•    Installation, configuration, integration and test of videoconferencing, audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, document cameras, streaming technologies, etc.) and collaboration technologies
•    Integration and configuration of videoconferencing and A/V equipment with control systems
•    Conduct onsite user and administrative training to customers on the operation of installed equipment, software and networks
•    Integration, test, configuration and trouble-shooting of IP and ISDN networks in support of videoconferencing and A/V equipment
•    Provide support to  Helpdesk by trouble-shooting videoconferencing and A/V equipment and network issues through to resolution
•    Conduct customer site surveys and provide sales engineering support
•    Prepare detailed installation, trouble-ticket reports and maintenance of customer service profiles

Requirements/Qualifications:
 
•   InfoComm CTS certification and/or CTS-I certification
•    At least 5 years of related experience in support and trouble-shooting products from major manufacturers in the following categories: Video, Audio, Display, Networking, Control Systems
•    BA or BS degree desired and/or equivalent work experience
•    Strong knowledge of videoconferencing systems required
•    Demonstrated experience installing and configuring Polycom, Tandberg, Radvision and Codian MCUs, gateways, gatekeepers, and infrastructure hardware and software
•    Knowledge and familiarity with the installation, configuration and trouble-shooting of control systems
•    Certified Video Engineer (CVE) preferred
•    Demonstrated knowledge of H.323, H.320 and SIP networks
•    Working knowledge of videoconferencing standards
•    VoIP and networking experience a plus
•    Strong customer service and organizational skills
•    Demonstrated ability to work independently and exercise good judgment
•    CAD and Visio skills a plus
•    Strong project management skills, detailed oriented and ability to handle multiple tasks
•    Strong oral and written communication skills
•    Solid problem solving and consultative skills in a fast paced environment
Established in 1991, J. Patrick & Associates, Inc is an Executive Recruiting firm that focuses on Executive Management, Sales, Marketing and Technical roles within Information Technology markets. We have over 20 years of experience recruiting in every aspect of AV/VTC/UC, Application, Storage, Information/Network Security, Mobile Technologies and Telecommunications. We handle Contingency and Retained search, as well as contract staffing. Our clients include industry-leading Technology Vendors, Systems Integrators, Telecommunications Service Providers and End User organizations.

Daniel Lehman

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