AV/VTC Delivery Engineer- NYC Metro
Our client, a leading provider of AV Integration and is seeking an AV/VTC delivery engineer located in the Greater NYC Metro Area.
Candidates must have post-sales project delivery experience with AV or VTC related solutions.
Essential Duties and Responsibilities:
Maintain a current expert knowledge of the company products and services.
Maintain a working knowledge of competitor products and services and of emerging trends in the conferencing and collaboration industry as a whole
Write market analyses of competing products
Make sales contacts, research customer needs and develop application of product and services in an effective manner.
Initiate sales proposals
Develop market strategies that result in revenues and organizational success
In conjunction with sales team, develop and deliver sales presentations
Participate in sales forecasting and planning
Provide input to development of new products, modification of existing products and termination of ineffective products
Develop and maintain communications with all levels of staff and customers, ranging from line managers to corporate presidents
Manage assigned sales budget
Meet established sales goals
Using a consultative style, advise customers on how to best utilize company products
Provide technical consultancy to augment the sales effort for company and client demonstrations, as well as advising customers on how best to utilize company products
Manage technical relationships between the company and reseller/distributors
Evaluate, train and support resellers/distributors to sell and support company equipment, field all pre-sales technical issues, and direct customer interaction for the entire life cycle of a sale
Design end-to-end networks for the deployment of video, voice and data
Assist clients with feasibility studies, equipment budgets, systems requirements and specifications
Perform as equipment and technology specialist for the company and OEM products
Perform new product testing.
Knowledge:
CTS Certification is highly preferred.
Of the company products, peripherals and services, with a focus on a high level of technical expertise
Culture, organization, values and unique communication needs of each customer and potential customer
Concepts and principles of engineering that apply to videoconferencing and other relevant forms of data transmission
Working knowledge of the concepts and principles of sales, marketing, proposal development, customer service
Project management concepts and principles.
Skills and Abilities:
Demonstrate technical writing responses and formal documentation in a written and graphic format
Excellent analytical, diagnostic and problem-solving skills
Public speaking and presentation abilities, with a focus on presenting technical information to those with a non-technical background, including excellent active listening skills
Discuss videoconferencing technologies with a view to demonstrating their usefulness to current and potential customers
Work effectively across cross-functional lines, in coordination with others involved in marketing, sales, logistics, technical services
Manage projects, including setting objectives, budgeting and observing deadlines.
Outstanding people skills, High ethical standards and work ethic, and solid communications skills.
Must be able to present technical and non-technical information clearly and in a compelling manner.
Certifications:
Technical knowledge of 3 of more of the following required: Audiovisual Equipment, Videoconferencing Endpoints, Network Equipment, Network Services, Hardware, Software, and Managed Services offerings.
Candidates with InfoComm CTS or CTS-D certifications preferred. Knowledge of some of the following manufacturers' equipment strongly preferred: Polycom, cisco, Tandberg, LifeSize, AMX, Crestron, Biamp, Extron, Barco, Christie Digital.
Cisco, Tandberg or Polycom certifications helpful
Experience with project development design and documentation experience is preferred. Must be knowledgeable in the use and integration of AV equipment, as well as in the installation of said equipment.
Networking (IP, WAN) and security expertise
Knowledge of IP Networking, including routing protocols and VoIP, SIP, H.323, videoconferencing applications
Experience with circuit switched and packet data technologies such as ISDN, T1, T3, ATM, Frame Relay and high speed serial such as V. 35, RS-449
IP, Cisco IOS, switching and routing protocols
Win 2000 and IIS
Design experience with emerging technologies, such as VOIP
Knowledge of the entire H. 32X suite of standards;
Experience with messaging and videoconferencing systems
Usual PC proficiency – Win 98, MacOS, Win2000/NT, UNIX/Linux, MS Office).
Cisco certifications strongly preferred: CCNA, CCDA, CCNP
Microsoft Certified System Engineer (MCSE) preferred but not required.
Knowledge of some of the following manufacturers' equipment strongly preferred: Polycom, cisco, Tandberg, LifeSize, AMX, Crestron, Biamp, Extron, Barco, Christie Digital.
Education:
Bachelor degree in electrical, computer or telecommunications engineering desired.
In the absence of a formal degree, 5 years of progressively responsible, directly applicable experience in which incumbent learned to perform the requirements of the position may be substituted.
