Network Operations Technician

Wayne, NJ

Job ID: 5260 Category: Network Engineering Industry: Service Provider-Network Services (Carrier) Level of Experience: Associate

SUMMARY

A Level 1 Network Operations Technician will perform on-going network monitoring of all aspects of our client’ s network. This includes, but is not limited to all voice, data, transport, internet,  and Ethernet services. This position is shift-aligned which will include night, weekend and off-shift (non 8-5) work. During each shift the analyst will ultimately be responsible for all trouble resolution. Candidates must be willing to adapt to changing requirements and expectations.

 

Responsibilities
  • Monitoring and surveillance of the customer and network infrastructure.
  • Monitor and provide support for all IP Routing, VoIP and Ethernet equipment and related transport, where applicable.
  • Open and closing trouble tickets
  • Ability to quickly isolate faults within the network and perform basic trouble shooting
  • Answer customer trouble calls and communicate status.
  • In addition to network maintenance and repair, the Network Operation Center Specialist will also perform network provisioning and customer change management.
  • Prompt escalation of issues to Level 2 & Level 3

 

Requirements
  • 1-3 years experience in a network operations center role, preferably in service provider (telco/carrier) NOC.
  • Highly motivated, self-starter.
  • Able to work independently or as a team member
  • Knowledge of DSL, ATM, PSTN, Ethernet and IP Networks.
  • 1-3 year direct experience installing and troubleshooting voice and data services such as T1, Ethernet, POTS, PRI, SIP.
  • Knowledge of VoIP and soft client trouble shooting

Daniel Sullivan


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