A Level 1 Network Operations Technician will perform on-going network monitoring of all aspects of our client’ s network. This includes, but is not limited to all voice, data, transport, internet, and Ethernet services. This position is shift-aligned which will include night, weekend and off-shift (non 8-5) work. During each shift the analyst will ultimately be responsible for all trouble resolution. Candidates must be willing to adapt to changing requirements and expectations.
Monitoring and surveillance of the customer and network infrastructure.
Monitor and provide support for all IP Routing, VoIP and Ethernet equipment and related transport, where applicable.
Open and closing trouble tickets
Ability to quickly isolate faults within the network and perform basic trouble shooting
Answer customer trouble calls and communicate status.
In addition to network maintenance and repair, the Network Operation Center Specialist will also perform network provisioning and customer change management.
Prompt escalation of issues to Level 2 & Level 3
1-3 years experience in a network operations center role, preferably in service provider (telco/carrier) NOC.
Highly motivated, self-starter.
Able to work independently or as a team member
Knowledge of DSL, ATM, PSTN, Ethernet and IP Networks.
1-3 year direct experience installing and troubleshooting voice and data services such as T1, Ethernet, POTS, PRI, SIP.
Knowledge of VoIP and soft client trouble shooting