Field Technician - Unified Communications

Oakland, CA 94555

Job ID: 4893 Category: Internal Support Industry: Service Provider-VAR/SI Level of Experience: Associate
Field Service Technician,  AV/VTC- Oakland
Our client, a leading provider of audiovisual systems, is seeking a Senior AV Service Technician. This positions requires the ability to both provide technical service and repair and to effectively engage customers on a daily basis.

  • Provide technical service including, but not limited to checking cables, installing connectors, maintaining softwares up to our Client’ s standards of quality
  • Apply preventative maintenance to ensure customer equipment is fully functional
  • Travel up to 65% as necessary 
  • Collaborate with Developer, Engineering, and Project Management to resolve complex technical issues 
  • Compile reports and metrics to provide tiered service as defined in agreements
  • Develop clear, effective documentation and preventative maintenance guidelines as necessary
  • Ensure all tools are handled with appropriate safety precautions and practices
  • Ability to work overtime as necessary
  • Educate technicians of lesser experience

Education, Experience, and Skills Requirements:
  • 4-year college degree in CIS, MIS, Computer Sciences, or equivalent preferred
  • 3+ years experience with installing, troubleshooting, and maintaining TCP/IP networks, routing, and networks required
  • 1+ years experience with the AV industry and/or AV systems required
  • Ability to conduct component and interface integration and stability tests
  • Troubleshoot hardware and software with server and client systems
  • Windows Gold Disk certification preferred
  • Experience installing and troubleshooting Creston and BIAMP systems
  • CTS, CTS-I certificatiosn preferred
  • Ability to effectively communicate technical concepts in a professional setting
  • US Citizenship and valid driver’ s license required
  • US Government Security clearance preferred
  • Proficiency in Microsoft Server 2003/2008 and Microsoft Office suite
  • Excellent oral and written communications skills required
3-5 years, associate

Daniel Lehman

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