Field Service Technician, AV/VTC- NY Metro

New York, NY

Job ID: 5085 Category: Installation Industry: Service Provider-VAR/SI Level of Experience: Associate
Field Service Technician,  NY Metro
Duties and Responsibilities:
•    Installation, configuration, integration and test of videoconferencing, audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, document cameras, streaming technologies, etc.) and collaboration technologies
•    Integration and configuration of videoconferencing and A/V equipment with control systems
•    Conduct onsite user and administrative training to customers on the operation of installed equipment, software and networks
•    Integration, test, configuration and trouble-shooting of IP and ISDN networks in support of videoconferencing and A/V equipment
•    Provide support to  Helpdesk by trouble-shooting videoconferencing and A/V equipment and network issues through to resolution
•    Conduct customer site surveys and provide sales engineering support
•    Prepare detailed installation, trouble-ticket reports and maintenance of customer service profiles

Requirements/Qualifications:   •    InfoComm CTS certification and/or CTS-I certification •     At least 5  years of related experience in support and trouble-shooting products from major manufacturers  in the following categories: Video, Audio, Display, Networking, Control Systems •    BA or BS degree desired and/or equivalent work experience
•    Strong knowledge of videoconferencing systems required
•    Demonstrated experience installing and configuring Polycom, Tandberg, Radvision and Codian MCUs, gateways, gatekeepers, and infrastructure hardware and software
•    Knowledge and familiarity with the installation, configuration and trouble-shooting of control systems
•    Certified Video Engineer (CVE) preferred
•    Demonstrated knowledge of H.323, H.320 and SIP networks
•    Working knowledge of videoconferencing standards
•    VoIP and networking experience a plus
•    Strong customer service and organizational skills
•    Demonstrated ability to work independently and exercise good judgment
•    CAD and Visio skills a plus
•    Strong project management skills, detailed oriented and ability to handle multiple tasks
•    Strong oral and written communication skills
•    Solid problem solving and consultative skills in a fast paced environment

Jamie McDougall


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