Customer Success Manager, Collaboration Technology - Silicon Valley

Sunnyvale, CA 94086

Job ID: 6657 Category: Account Management (post-sales) Industry: Vendor-Videocon/ AV Level of Experience: Associate

Customer Success Manager - Collaboration Technology

Silicon Valley location

Our customer, a leading collaboration technology company,  is seeking an enthusiastic and eloquent CSM for the western region.

This is a full time  position.

Up to 50% travel locally and regionally  is required.

This is a relationship retention and advocacy position responsible for actively managing account satisfaction and customer development. This is a customer facing role that travels to their location for on boarding and demonstrations of services. 

You will help customer develop value for the products and interact with accounts on several level of development. Primarily post sales deployment and ease of adoption of the  technology and how it can best serve their organization now. 

Must have a willingness to take initiative.

Comfort with technical discussions and some troubleshooting while on location is expected. 

Videoconferencing; Collaboration; Tandberg; Polycom; Cisco; Microsoft; S4B; Polycom; Customer Sucess

Jamie McDougall

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